COACHING TERMS & CONDITIONS

By booking a coaching session with Suzanne Clements (dba Suzanne Clements Photography), you acknowledge and agree to the following terms and conditions.

1. Payment & Booking

  • All coaching sessions must be paid in full at the time of booking.

  • Payments are non-refundable. Once a session is booked and payment is processed, no refunds will be issued under any circumstances, including missed sessions or scheduling conflicts.

  • If you need to reschedule, you must provide at least 24 hours’ notice via email.

  • Rescheduling requests made with less than 24 hours' notice may result in forfeiture of the session.

  • Coaching sessions are non-transferable and may not be assigned to another person without written consent.

2. Scheduling Conflicts & Rescheduling by Suzanne Clements
 While Suzanne Clements strives to honor all scheduled coaching sessions, there may be instances where a conflict arises due to production work or other professional obligations.

  • If a mutually convenient time cannot be found within a reasonable window, the session may be credited toward a future booking or converted to an asynchronous review.

  • Any rescheduling initiated by Suzanne will not affect your session expiration timeframe.

  • Every effort will be made to ensure continuity and provide a positive, respectful coaching experience.

3. Session Expiration & Scheduling

  • Coaching sessions purchased individually or as part of a package must be scheduled and used within 8 weeks from the date of purchase.

  • For asynchronous reviews, materials must be submitted within 8 weeks of purchase. If materials are not submitted by then, the review will be forfeited without refund.

  • Failure to schedule or attend your sessions within this timeframe will result in forfeiture of any unused sessions, with no refund provided.

  • It is your responsibility to schedule sessions in a timely manner within the active usage window.

4. No Guarantees & Disclaimer

  • Coaching sessions are intended for educational and informational purposes only.

  • Suzanne Clements makes no guarantees regarding outcomes, business success, or financial results.

  • You are solely responsible for implementing any strategies or advice discussed during sessions.

  • Coaching does not constitute legal, financial, or professional business advice. You are encouraged to consult appropriate professionals before acting on any coaching guidance.

5. Confidentiality

  • All coaching discussions are treated as confidential to foster a safe and open learning environment.

  • Coaching sessions do not create any legal confidentiality protections, such as attorney-client privilege.

  • You may not record, reproduce, distribute, or share the content of coaching sessions in any format without prior written consent from Suzanne Clements.

6. Intellectual Property (Mutual Protection)

  • Any intellectual property shared during the session — including photographs, written works, proprietary strategies, or creative materials — remains the sole property of the original creator.

  • You (the client) retain full ownership of any materials, works, or ideas you share during the session. Suzanne Clements will not use or disclose your intellectual property without your express written consent.

  • Suzanne Clements retains all rights to any coaching materials, strategies, templates, or resources provided during sessions. These may not be copied, reused, or distributed without written permission.

  • This mutual protection ensures a respectful and secure space for collaboration.

7. Non-Disclosure & Testimonial Release

a. Mutual Non-Disclosure

  • Both parties agree to maintain the confidentiality of sensitive information shared during coaching.

  • “Confidential Information” includes, but is not limited to: business plans, personal stories, creative content, proprietary strategies, and unpublished intellectual property.

  • Neither party may disclose or use the other’s Confidential Information outside the scope of the coaching relationship without express written consent, except where disclosure is required by law.

  • This does not apply to information that is publicly known, independently developed, or lawfully obtained from a third party.

b. Testimonial Release (Optional for Client)

  • From time to time, Suzanne Clements may request a testimonial regarding your coaching experience. You are under no obligation to provide one.

  • If you choose to provide a testimonial (written or verbal), you grant Suzanne Clements a non-exclusive, royalty-free, perpetual license to use, reproduce, and publish the testimonial, along with your name and/or business name (if provided), for promotional, marketing, or educational purposes.

  • Testimonial use may include, but is not limited to, websites, social media, promotional materials, and educational content.

8. Agreement to Terms
By booking a coaching session, you confirm that you have read, understood, and agree to these terms and conditions. You agree to these terms whether booking a live coaching session, asynchronous review, or any other service unless otherwise specified.